Welcome to Kadiyam Nursery! These Terms of Service ("Terms") govern your use of our website, services, and purchases. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before placing an order.
1. General Terms
1.1. These Terms apply to all visitors, customers, and users of our website. 1.2. By using our website, you confirm that you are at least 18 years old or have parental consent to make a purchase. 1.3. We reserve the right to update, modify, or terminate these Terms at any time without prior notice. 1.4. Continued use of the website after changes to the Terms signifies your acceptance of the new Terms.
2. Products & Availability
2.1. Our website lists live plants, seeds, gardening tools, planters, fertilizers, and other gardening products available for sale. 2.2. All products are subject to availability. If an item is out of stock, we will notify you before processing your order. 2.3. We strive to provide accurate product images and descriptions, but actual plants may vary slightly in size, shape, or color. 2.4. Some plants may be seasonal and available only during specific times of the year. 2.5. Customers should check product details, care instructions, and growing conditions before purchasing.
3. Orders & Payments
3.1. Placing an order through our website constitutes an offer to purchase products. 3.2. We accept multiple payment methods, including UPI, credit/debit cards, net banking, and other secure payment gateways. 3.3. Orders will only be processed after full payment is received. 3.4. We reserve the right to cancel any order due to incorrect pricing, fraudulent activity, or other valid reasons. 3.5. Customers will receive an order confirmation email upon successful payment. 3.6. Orders cannot be modified once confirmed. Customers must cancel and place a new order if changes are needed.
4. Shipping & Delivery
4.1. We deliver across India through trusted logistics partners. 4.2. Estimated delivery times vary based on your location and product availability. Delivery typically takes 5-10 business days. 4.3. We are not responsible for delays caused by weather, government regulations, courier issues, or unforeseen circumstances. 4.4. Customers must provide accurate shipping details. We are not liable for lost shipments due to incorrect addresses. 4.5. If an order is undeliverable due to customer unavailability, additional charges may apply for re-shipping. 4.6. Customers will receive a tracking link once their order is shipped.
5. Cancellations, Returns & Refunds
5.1. Orders can be canceled within 24 hours of placement. Once shipped, cancellations are not possible. 5.2. Due to the perishable nature of live plants, we do not accept returns unless the product arrives damaged or defective. 5.3. If you receive a damaged or incorrect product, you must notify us within 24 hours of delivery with clear photos. 5.4. Refunds or replacements are processed after verifying the claim and are issued at our discretion. 5.5. Refunds will be credited to the original payment method within 5-7 business days. 5.6. In case of non-perishable items, returns may be accepted within 7 days if the item is unused and in original packaging.
6. Warranty & Liability
6.1. Live plants require proper care. We are not responsible for plant health post-delivery. 6.2. Customers must follow the provided care instructions for optimal plant health. 6.3. Our liability is limited to the product price, and we are not responsible for any indirect damages or losses. 6.4. We do not provide warranties on live plants, as their survival depends on external factors such as climate, soil, and care provided.
7. Intellectual Property
7.1. All website content, including images, logos, product descriptions, and text, is owned by Kadiyam Nursery and protected under copyright laws. 7.2. Unauthorized use, reproduction, or distribution of our content is strictly prohibited. 7.3. Customers may not copy or resell our plants or products under a different brand name without prior permission.
8. Privacy Policy
8.1. We collect and store customer information for order processing, service improvement, and marketing purposes. 8.2. We do not share personal information with third parties except for logistics, payment processing, and essential business operations. 8.3. Customers may opt out of marketing communications at any time. 8.4. Our website uses cookies to enhance user experience. By using our website, you consent to our cookie policy.
9. Governing Law & Dispute Resolution
9.1. These Terms are governed by the laws of India. 9.2. Any disputes arising from these Terms shall be resolved through arbitration in [Your City], India. 9.3. Customers agree to attempt resolution through customer service before initiating legal proceedings.
10. Customer Support & Contact Information
10.1. Our customer support team is available Monday to Saturday from 10:00 AM to 6:00 PM. 10.2. For queries, complaints, or support, contact us at: Email: info@kadiyamnursery.com
Phone: +91 9494616161
Address: Kadiyam, Rajahmundry
10.3. We aim to respond to all inquiries within 24-48 hours.
Thank you for choosing Kadiyam Nursery! Happy Gardening! 🌱
